If you haven't been reading the Designing Better Libraries blog you're missing some good ideas. Libraries Need To Deliver The Wow Factor is a good example.
As in so many other areas of our profession that need change, another critically important one is to change our own ways of thinking about how to do business. We absolutely must pay more attention to how we can impress our user communities, and what must be done to leverage that to increase our visibility, community buzz and word of mouth about the library.
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