Cross-posted from FGI:
While we are a nation of citizens, we are also a nation of consumers. Every patron we have is a consumer and so all of them may have need for our current "Guide of the Week" from the ALA GODORT Handout Exchange:
Consumer Issues and Advocacy (Mary Finley, California State University-Northridge (CSUN), 2004) Last updated 1/10/2008
Mary Finley has put together an information guide broken down into sections on Books / Complaint Guides & Consumer Agencies / Business Addresses / Brandnames / Journal Articles / Newspapers / Government Agencies & Activities / Laws and Regulations / Internet.
Many of the print resources listed in this guide can be found close to you either by searching the catalog of your local library or by searching on WorldCat.org. Ms. Finley's guide references online databases that CSUN has paid for the use of their students and faculty. Some of the same databases might be available to you. Check out the Indiana State Library's listing of statewide virtual libraries at http://www.in.gov/library/inspire/other_states.html to see what desktop database access you might have.